TENTERAM FINE FOODS - TERMS AND CONDITIONS
Tenteram Cooking School & Luxury Retreat
Terms and Conditions
1.1 It is important that you read through the Terms and Conditions before you book. It is important to understand that these Terms and Conditions apply to all classes whether you have chosen to read them or not.
2.0 Booking and Payment Conditions
2.1 To book a class or accommodation with us you must pay the full amount of the class either into Tenteram PayPal account via our website or directly into Tenteram's bank account if you have requested this payment form.
2.2 All payments are non refundable. If you are unable to attend a booked class please refer to the cancellation section of the Terms and Conditions.
3.1 The cancellation of a Booking can only be accepted if made by phone conversation directly with Tenteram.
3.2 The following cancellation charges apply:
(a) If you cancel your place in a class or your accommodation 7 days or less prior to the booked date then all payments are forfeited
(b) If you cancel your place in a class or your accommodation 7 days or more to the booked date then all payments are forfeited but your class can be rebooked at a later date within three months of the original booked date.
4.0 Cancellation By Tenteram
4.1 A cooking Class requires a minimum of 8 people to be run.
4.2 If we have to make a significant change to your class or accommodation or cancel due to numbers at any time we will inform you as soon as possible.
4.2 If a class or accommodation has to be cancelled due to weather then we will contact you and arrange an alternate date for you to have your class held on.
4.3 We reserve the right at any time to cancel or change any class or accommodation, and to substitute alternative dates, without accepting liability.
5.1 You agree to observe and obey all rules and warnings provided, and further agree to follow any oral instructions or directions given by Tenteram Fine Foods
5.2 You acknowledge that there may be some inherent risk associated with the Class. You assume full responsibility for personal injury to yourself, injuries to others and further release and discharge us from all actions, suits, claims, demands and causes of action whatsoever at law, in equity and under statute which you may have or for this document would, could or might at any future time have or have had against us in respect of or arising out of either directly or indirectly the services we provide.
5.3 You agree to pay for all damages caused to any Tenteram Fine Foods equipment caused by your neglect, reckless or wilful actions.
6.1 As you are cooking with hot oils and sharp knives enclosed shoes must be worn.
7.0 Retreat Accommodation
7.1 No pets are allowed
7.2 No parties, events or functions at all.
7.3 Absolutely no smoking on the property at all.
Terms and Conditions
1.1 It is important that you read through the Terms and Conditions before you purchase item from us.
It is important to understand that these Terms and Conditions apply to all purchases whether you have chosen to read them or not.
2.0 Refunds on Products
2.1 Refunds are only given where proof can be given that an item has been delivered in an unsatisfactory condition.
If this is the case please email us at with photos of the item and a copy of you invoice for the purchase of the item(s).
3.0 Deliveryof Products
3.1 We deliver products using Australia Post. Shipping costs are influenced by the number of products and your location.
Exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.
Orders are dispatched within one (1) business days.
Shipping times are estimated at between two (2) and five (5) business days depending on your location.